How can we help?
Trust Quest helps you discover, track and plan visits to Britain’s historic houses, castles, gardens and countryside. If you have a question or something isn’t working, we’re happy to help.
Contact us
Email us and we’ll get back to you as soon as we can:
support@trustquest.co.ukCommon questions
Does Trust Quest include English Heritage locations?
Yes. Trust Quest lists nearly every English Heritage site you can visit, with opening times, prices and a passport of its own. A handful are not listed: sites that are closed, open only for guided tours, or where members pay for entry. The places an English Heritage card opens beyond England, from Cadw, Historic Scotland and Manx National Heritage, are in the same passport book, each with its own progress if you choose.
Why can’t I find an English Heritage location?
A few English Heritage sites are deliberately left out: places that are closed, open only for guided tours, or where members pay for entry. If a place you can visit is missing, tell us through the support page, and check the official English Heritage website for visitor information in the meantime.
Can I add an English Heritage membership now?
Yes. Choose English Heritage during setup, or open Memberships in your account to add a Member or Lifetime member card. This enables member prices and your English Heritage passport for the places currently listed. You can hold both National Trust and English Heritage memberships in the app. Adding a membership does not mean that all English Heritage locations are available yet.
How do I track the places I've visited?
Open a place and tap “Mark as Visited”. Your visits build up on your passport and count towards your progress. Sign in to keep them synced across devices.
Do I need an account?
No, you can browse the map, search, and see opening times and prices without signing in. An account (Sign in with Apple or Google) lets you save visits, plan trips, and leave reviews.
How do I plan a trip?
Save places to your wishlist, then group them into a trip and plan a route between your stops from the Trips tab.
How do I delete my account or data?
Go to My Account and scroll to the bottom, then tap “Delete account”. This permanently deletes your account along with your visits, reviews, trips and photos. It can't be undone. If you'd rather we did it for you, email us and we'll take care of it.
See also our Privacy Policy.